Jul
26
Sending parcels to the UK – delays in parcel delivery
We have an important message to Customers and Business Partners operating in the UK area. We are currently faced with the challenge of delivering parcels with ordered products to you.
From 14 July, parcels sent to the UK are returned to the sender at the customs clearance stage. Parcels sent to the UK in recent days have returned to WellU warehouses and must be re-dispatched.
Currently, we are in contact with DPD to clarify this situation. The problem arose on the part of the carrier and will be solved as soon as possible, but it is likely that it will take a few more days to clear it up.
We know that you are impatiently looking out for a courier who delivers parcels from WellU. We are doing everything possible to get the parcels into the hands of the recipients as soon as possible. We are still looking for alternative solutions to make delivering orders to the UK a trouble-free process.